PRE-CONTRACTUAL INFORMATION - GENERAL TERMS AND CONDITIONS OF SALE

Terms and conditions relating to all activities, services, events and physical objects, sold on-site or online, paid or free, including all platforms/management systems to which the site is linked - Paypal, Beddy, Odoo.

INDEX

1. General information

2. Purchase

3. Cancellation and Refund Policy - MEALS (breakfast, lunch, dinner)

3.1. Cancellation of the event by the organizer

3.2. Customer self-cancellation due to inability to participate to the meal

4. Cancellation and Refund Policy - EVENTS

4.1. Cancellation of the event by the organizer

4.2. Self-cancellation by the participant due to inability to attend the event

4.2.1. Events without overnight stay

4.2.2. Events with overnight stay

5. Return and Refund Policy - MERCHANDISING

5.1. Return methods

5.2. How to request a refund or replacement

5.3. Refund Methods

5.4. Damaged items

6. Cancellation and Refund Policy - OVERNIGHT STAY

7. Cancellation and Refund Policy - SERVICES B2B

7.1. Cancellation of the event by the organizer

7.2. Self-cancellation by the participant due to inability to participate

7.3. Cancellation of the event byby Village28

8. Cancellation and Refund Policy - Group Experiences

8.1. Cancellation of the experience by the organizer

8.2. Change in the number of participants

8.3. Cancellation of the experience by Village28

9.Changes and updates

10. Applicable law and dispute resolution

11. Dispute resolution procedure via the Online Dispute Resolution (“ODR”) platform

1. General information

Effective date: April 30, 2026

Last updated date: August 4, 2026 

• The website“Booking” ("The Website”) is managed by Village28 SRL (the "Society”) and also acts as a sales site for the purchase of courses/workshops/events/merchandising (the “Services”).

• The website“Booking” ("The Website”) also welcomes the projects and services of Village28 SRL, sometimes in collaboration with other companies of the Orsolina28 Group, specifically Scuola28 SSDRL, Orsolina Società Agricola Semplice and Orsolina28 Art Foundation ETS.The Orsolina28 Group companies offer services and products through their spaces and websites. Specific agreements have been entered into between the group companies regarding the purposes of collecting and methods of processing personal data. Subject to these agreements, the Orsolina28 Group companies act as joint data controllers pursuant to Article 26 of the GDPR. Specifically, joint data controllership concerns personal data voluntarily provided for the purchase of the services offered or products listed in this document.

• The use of masculine language in this Agreement is for convenience only and refers to both men and women.

• Purchases through the Site are subject to the terms set out in these Terms and Conditions.

• The mere purchase of Services on the Site will constitute a declaration by the customer that he or she has read, understood, and accepted the terms of these policies. The statutes constitute a binding contract between the purchaser and the Company.

• The offer and sale on the Site constitute a distance contract governed by art. 50 et seq. of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code") and by Legislative Decree no. 70 of 9 April 2003, containing the rules of electronic commerce.

• Village28 reserves the right to update or modify these General Conditions at any time, provided that the General Conditions published at the time the purchase order is placed apply to each purchase contract. To this end, the user is encouraged to save a copy of the General Conditions from time to time.

• If the user does not intend to accept the changes to the General Conditions, he or she may withdraw by providing 7 days notice via email. Continued use of the Services constitutes an implicit acceptance of the General Conditions.

• All contracts are governed by Italian law, with reference to the Civil Code for anything not expressly provided for. Any disputes shall be subject to the exclusive jurisdiction of the Court of Turin, unless otherwise agreed between the parties.

2. Purchase

• The Site allows customers to purchase the Services in a simple, convenient and secure way via the Internet.

• The Services can be purchased on the Site at any time, unless otherwise indicated.

• Purchases on the Site can be made, depending on the management system, by credit card or online payment system (Paypal, MyBank, BPay, Alipay.com, Unionpay, WeChat Pay) The transaction will be processed after approval by the credit card company. Payment by bank transfer is sometimes also possible.

• The price of the Services on the Site includes any applicable taxes. No taxes are added to the displayed price.

• The Company reserves the right to discontinue marketing and selling the Services at any time and to deny the right to purchase on a sales site at its discretion.

• Promo codes are valid for one-time use by the recipient, unless otherwise stated.

3. Cancellation and Refund Policy - MEALS (breakfast, lunch, dinner)

Sales and booking channel: https://booking.bio28.it/ (Odoo), email, phone, in person.

​3.1. Cancellation of the event by the organizer

(e.g. due to failure to reach the minimum number of participants or reasons not attributable to the organizer)

• The organizer undertakes to promptly notify customers of the cancellation of the Service and the registered person will be granted a full refund of the fee already paid.
• No refunds will be given for airline/train tickets, hotel costs, other tickets or payments, or any similar penalties or related or unrelated losses, costs and/or expenses that the customer may incur or have incurred as a result of cancellations or changes to the trip.
• The refund will be processed within 7 working days from the date of cancellation.

​3.2.  Self-cancellation by participant due to inability to attend the meal

You can cancel or change a reservation using the following methods: call +390141917277 or send an email to info@orsolina28.it:

• cancellation within 10 days of the event date: 100% refund.

• cancellation within 3 days of the event date: 90% refund.

• cancellation within 1 day of the event date: no refunds.

The dates indicated on the booking platform will always be valid.

Reservations are not strictly personal or nominative, and the transfer of one's share to a third party is permitted.

It is essential to report any allergies or food intolerances at the time of booking.

Delays

We kindly ask our customers to respect the indicated arrival time in order to limit entry, ensuring the high quality of service that has always distinguished the restaurant, while fully respecting the health and safety of both customers and staff.

If you are more than 20 minutes late, please contact the restaurant by phone at +390141917277.

If you arrive late without notifying us, we will contact you by phone. If you don't answer after 20 minutes, you will be considered a no-show.

4. Cancellation and Refund Policy - EVENTS

Sales and booking channel:https://booking.bio28.it/ (Odoo)

​4.1. Cancellation of the event by the organizer

(e.g. due to failure to reach the minimum number of participants or reasons not attributable to the organizer)

The organizer undertakes to promptly notify registered participants of the cancellation of the Service and the participant will be granted a full refund of the registration fee already paid.

No refunds will be given for airline/train tickets, hotel costs, other tickets or payments, or any similar penalties or related or unrelated losses, costs and/or expenses that the member may incur or have incurred as a result of any cancellation or modification of the trip.

The refund will be processed within 7 working days from the date of cancellation.

​4.2.  Self-cancellation by the participant due to inability to attend the event

​ ​4.2.1. Events without overnight stay

• Cancellations within 2 days of the event date: full refund.

• Cancellations the day before the event: 50% refund.

• Cancellations made on the day of the event: no refunds.

Each registration is strictly personal and nominative. Transferring your registration to another person is not permitted; anyone else must register again using the dedicated registration system. If the event is fully booked, priority will be given to participants already on the waiting list.

​ ​4.2.2. Events with overnight stay

• Cancellations within 14 days of the event date: full refund.

• Cancellations between 13 days and 7 days before the event: 50% refund.

• Cancellations made less than 7 days before the event: no refunds.

Each registration is strictly personal and nominative. Transferring your registration to another person is not permitted; they must register again using the dedicated registration system. If the event is fully booked, priority will be given to participants already on the waiting list.

5. Return and Refund Policy - MERCHANDISING

Sales channel: PHYSICAL STORE

​5.1. Return policy

• Return or replacement requests are accepted within 14 days of receiving of the article.

• All products must be returned in the same condition as they were delivered: any item not in its original condition, damaged or with visible signs of wear will not be refunded or replaced.

• The products must be packaged correctly and must be complete with all their components, including paper ones, and, if possible, in the original packaging.

• Village28 is not responsible in any way for damage caused during the retention of the returned product and recognizes the right to refuse acceptance of the return or replacement if the product is damaged or non-compliant in any way.

• A receipt or proof of purchase is required to complete your return or exchange.

• Promotional items are non-refundable unless a defect attributable to the seller can be demonstrated.

​5.2. How to request a refund or replacement

• To request the reimbursement please come in person or send an email to info@orsolina28.it specifying the day of purchase, the item for which the return is requested, and the reason for the request.

• To request the replacement please come in person or send an email to info@orsolina28.it specifying the date of purchase, the item for which the replacement is requested, the reason for the request, the specifications of the new product and the shipping address for the new goods.

• Products for which a refund or replacement is requested can be shipped to Village28, Strada Caminata 28, 14036 Moncalvo (AT) - Italy.

​5.3. Refund Policy

• Any shipping costs for returning the item are the responsibility of the buyer.

• Any original shipping charges are non-refundable.

• Village28 is not responsible in case of loss or non-delivery of the returned item by the courier: items lost during the return process will not be refunded or replaced.

• Upon receipt of the return, Village28 will send an email to inform you of the acceptance or rejection of the refund request and, if successful, the refund method will be agreed.

​5.4. Damaged items

• Village28 replaces items free of charge only if they are defective or have been damaged during transport.

• When requesting a return or replacement, please attach a photograph of the defective/damaged item and/or any package damaged during shipping.

• Village28 will refund the shipping costs for returning the defective/damaged item.

• The shipping costs for the new goods are paid by Village28.

6. Cancellation and Refund Policy - OVERNIGHT STAY

Unless otherwise communicated, for example for participation in an event with overnight stay included, the following policy applies:

• it is required advance payment of the total amount;

• cancellation within the 21st day from the start date of the stay: 100% refund;

• cancellation after the 21st day and within the 15th day from the start date of the stay: 95% refund;

• cancellation after the 15th day and within the 10th day from the start date of the stay: 50% refund;

• cancellation after the 10th day from the start date of the stay: no refund;

• no-show: no refunds.

7. Cancellation and Refund Policy - B2B EVENTS

The term B2B events refers to all those events aimed at companies and professionals.

Events are organized at Village28 facilities and those of the Orsolina28 Group companies, with the support of company professionals, but management is the responsibility of the organizing company or professional.

The following applies to written contractual agreements (Contract): the contract is validated by written confirmation from the Company or by issuing an invoice and paying the confirmation deposit. Both parties undertake to provide accurate and up-to-date information and to comply with the agreed-upon financial conditions.

​7.1. Cancellation of the event by the organizer

• In the event that, due to reasons of force majeure, it is impossible to hold the B2B Event on the agreed dates, the Parties are not required to reschedule it.

• In the event that the Company, for reasons other than force majeure, communicates that it is unable to hold the B2B Event, Village28 will have the right to request reimbursement from the Association for the management costs incurred (specified in the Contract).

• In the event that the Company, for reasons attributable to it, communicates that it cannot carry out the B2B Event, and Village28 does not intend to exercise the withdrawal referred to in this Article 8, Village28 itself may automatically terminate the Agreement pursuant to art. 1456 of the Italian Civil Code and the Company will be required to pay a sum as a penalty, without prejudice to greater damages, equal to: (i) 50% of the Minimum Guaranteed Fee (specified in the Contract), in the event that the cancellation notice is sent within 15 days prior to the start date of the B2B Event; (ii) 80% of the Minimum Guaranteed Fee in the event that the cancellation notice is sent between 14 and 3 days prior to the Experience; (iii) the entire Minimum Guaranteed Fee in the event that the cancellation notice is sent within two days prior to the B2B Event.

• In any case, Village28 retains the right to compensation for any additional damages and Village28 reserves the right to offset the penalty against any advance payment received, up to the maximum amount. The Association declares that it approves and considers the penalties to be appropriate and proportionate.

• In any case, if the Company fails to properly fulfill its obligations under the Agreement, and in particular Articles 3 and 6, the Agreement may be terminated by operation of law pursuant to Article 1456 of the Italian Civil Code, and Village28 will be entitled to compensation for damages.

​7.2. Self-cancellation by the participant due to inability to participate

• No refunds are provided.

​7.3.  Cancellation of the event by Village28

• In the event that Village28, for reasons attributable to it, communicates that it cannot carry out the B2B Event, it is granted the reimbursement of the entire confirmation deposit received and any other expenses incurred for its organization is foreseen.

8. Cancellation and Refund Policy - Group Experiences

Group experiences refer to all those events organized with companies or individuals who wish to experience the spaces and activities organized by Orsolina28.

The following applies to written contractual agreements (Contract): the validation of the contract occurs with Written confirmation from the company or individual and payment of the deposit. Both parties undertake to provide accurate and up-to-date information and to comply with the agreed-upon financial conditions.

​8.1. Cancellation of the experience by the organizer

• In the event that, for reasons of force majeure, it is impossible to carry out the experience on the dates agreed, the Parties are not required to reschedule it.

• In the event that the Company or the private individual, for reasons other than force majeure, communicates that they are unable to carry out the experience, Village28 will have the right to request reimbursement of the management costs incurred (specified in the Contract).

• In the event that the Company or the private individual, for reasons attributable to it, communicates that they cannot carry out the experience, and Village28 does not intend to exercise the withdrawal referred to in this article 8, Village28 itself may automatically terminate the Agreement pursuant to art. 1456 of the Italian Civil Code and the Company or private individual will be required to pay a sum as a penalty, without prejudice to greater damages, equal to: (i) 50% of the Minimum Guaranteed Fee (specified in the Contract), in the event that the cancellation notice is sent within 15 days prior to the start date of the experience; (ii) 80% of the Minimum Guaranteed Fee in the event that the cancellation notice is sent between 14 and 3 days prior to the experience; (iii) the entire Minimum Guaranteed Fee in the event that the cancellation notice is sent within two days prior to the experience.

• In any case, Village28's right to compensation for further damages and the right of the to the same Village28 to compensate the value of the penalty with any sum received as a down payment on the price, up to the maximum amount. The Company or individual declares that it approves and considers the penalties provided for to be appropriate and proportionate.

• In any case, if the Company or the private individual fails to regularly fulfill the obligations incumbent upon it pursuant to the Agreement and in particular Articles 3 and 6, the Agreement may be terminated by operation of law pursuant to art. 1456 of the Italian Civil Code, and Village28 will be entitled to compensation for damages.

• In case of a request to cancel the experience for valid reasons, after paying the confirmation deposit, the customer will have the possibility to reschedule the experience within six months from the originally scheduled date, subject to availability. The deposit already paid will be valid for the new agreed-upon date and is non-refundable.

​8.2. Change in the number of participants

For group experiences organized at Orsolina28, the estimate and related fees are calculated based on the number of participants communicated during the confirmation process.

Once the minimum guaranteed number has been defined, the customer may change the number of participants according to the following conditions:

• up to 15 days before the experience: it is possible to reduce or increase the number of participants without penalty, subject to the availability of the requested services. Any subsequent cancellations will not entitle you to a refund or reduction in the fee;

• within 7 days of the experience: it is necessary to confirm the additional numbers in order to allow the organization of the requested services;

• starting from 48 hours before the experience and on the same day: the number of participants is considered definitive, and all booked services will be charged, regardless of the actual attendance of participants. If fewer participants are booked for activities, services, or meals during the stay, the number of participants confirmed in the contract for each individual service will prevail.

Any changes to participants' names for overnight stays are always permitted at no additional cost, provided they are communicated before the start of the experience so that the reservation can be correctly updated.

​8.3. Cancellation of the experience by Village28

In the event that Village28, for reasons attributable to it, communicates that it cannot carry out the experience, the entire confirmation deposit received and other expenses will be refunded to the organization.

9. Changes and updates

Village28 reserves the right to amend/revise the terms and conditions contained in this legal notice, by updating it, whenever it deems appropriate, without any obligation to provide prior notice.

The user is required to comply with the terms contained in this legal notice, periodically checking for any updates, changes and corrections.

10. Applicable law and dispute resolution

• The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 (Consumer Code), Chapter I “Consumer rights in contracts”, with specific reference to the legislation on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
• By accessing the Site, users also declare that they submit exclusively to the jurisdiction of the Court of Turin, without prejudice to the provisions in favor of consumers under Article 66-bis of the Consumer Code.
• Access to the Site from locations where its contents are considered illegal is expressly prohibited. Users who decide to access the Site from such countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws.

11. Dispute resolution procedure via the Online Dispute Resolution (“ODR”) platform

Pursuant to and for the purposes of Article 14 of EU Regulation 524/2013, customers residing in European Union member states may use the Online Dispute Resolution (ODR) procedure established by the European Commission to resolve disputes relating to online services offered by this Site. Further information is available at the following link: https://ec.europa.eu/consumers/odr/ or on the site risolvionline.com of the Milan Chamber of Commerce at the following link: https://www.risolvionline.com .